Privacy Policy

This Privacy Policy explains how regina-casino, operating exclusively via regina777.com, handles your personal data in accordance with applicable Canadian laws and industry standards. It applies to all players, website visitors, and users of regina777.com. Effective date: November 6, 2025.

Who We Are

OBSERVE: regina-casino is operated by Saskatchewan Gaming Corporation (SaskGaming), a Provincial Crown Corporation and subsidiary of Lotteries and Gaming Saskatchewan (LGS), under the authority of the Saskatchewan Liquor and Gaming Authority (SLGA).
EXPAND: The full legal address and contact information are provided to ensure transparency and facilitate the exercise of your rights.
REFLECT: The Data Protection Officer (DPO) or designated data protection department manages all privacy inquiries.

Legal Entity: Saskatchewan Gaming Corporation (SaskGaming), a Provincial Crown Corporation, subsidiary of Lotteries and Gaming Saskatchewan (LGS)
Legal Address: 1880 Saskatchewan Drive, Regina, SK, S4P 0B2, Canada
Licensing & Regulation: Issued by Saskatchewan Liquor and Gaming Authority (SLGA), valid through 2025 under The Alcohol and Gaming Regulation Act, 1997 and Criminal Code of Canada
Contact Information (Data Protection):
- Email: info@regina777.com (general), support@regina777.com (support)
- Phone: +1 306-565-3000 (main office)
- Contact Form: https://casinoregina.com/contact-us
- Postal: 1880 Saskatchewan Drive, Regina, SK, S4P 0B2, Canada
Data Protection Officer (DPO): Sophie Tremblay (privacy contact)

What Personal Data We Collect

OBSERVE: We collect information needed to provide and enhance our services, ensure regulatory compliance, and protect users.
EXPAND: Categories of data include personal, technical, financial, behavioral, and data from cookies or similar technologies.
REFLECT: This approach ensures compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial requirements.

Personal Identification Data: Full name, email address, phone number, mailing address, date of birth, identification documents (for KYC/AML compliance)
Technical Data: IP address, device details, browser type, operating system, access logs, and related metadata
Payment and Financial Data: Payment method information, transaction history, billing details, withdrawal and deposit records, and anti-fraud data
Behavioral Data: Betting and gaming activity, session data, interaction history, clickstream, and preferences
Cookies & Tracking Technologies: Session cookies, persistent cookies, third-party analytics and advertising cookies, device fingerprinting and similar technologies

Legal Basis for Processing

OBSERVE: Processing is carried out according to the legal grounds recognized under Canadian law and applicable industry standards.
EXPAND: These include obtaining user consent, fulfilling contracts, complying with statutory obligations, and pursuing legitimate interests.
REFLECT: Each processing activity is mapped to a specific lawful basis to ensure transparency and accountability.

User Consent: We seek your explicit consent for specific uses of your data, such as marketing communications or non-essential cookies. You may withdraw consent at any time.
Contractual Necessity: Processing is essential to create and manage your account, process payments, verify identity, fulfill gaming transactions, and provide customer support.
Legal Obligations: We process certain data to comply with laws and regulations, including KYC (Know Your Customer), AML (Anti-Money Laundering), financial reporting, and regulatory inquiries.
Legitimate Interests: We process data to improve our services, prevent fraud, ensure the security of regina777.com, and perform analytics-balancing these interests with your data protection rights.

Purpose of Processing

OBSERVE: Data is processed for well-defined, legitimate business and compliance purposes.
EXPAND: These purposes are aligned with our responsibilities as a regulated gaming operator.
REFLECT: Each processing activity is limited to what is necessary to achieve the stated purpose.

Account Creation and Management: To register, verify, and administer user accounts on regina777.com
Service Delivery: To provide access to casino games, process transactions, and manage player rewards
Personalization & Improvements: To tailor user experience, analyze performance, and develop new features
Marketing (with Consent): To send promotional materials or offers, subject to your preferences and consent
Analytics: To assess website usage, detect trends, and enhance security
Fraud Detection & Prevention: To identify and prevent fraudulent activity, abuse, or illegal conduct
Legal & Regulatory Compliance: To fulfill duties under applicable gaming and privacy laws, including reporting and record-keeping

Disclosure & Sharing

OBSERVE: Data disclosure is limited to authorized third parties and only when necessary.
EXPAND: All sharing is subject to contractual safeguards and regulatory scrutiny.
REFLECT: We ensure all third parties adhere to comparable data protection standards.

Payment Partners: Financial service providers for processing deposits and withdrawals
Service Providers: Technology, hosting, analytics, and support services bound by confidentiality agreements
Regulators & Authorities: Saskatchewan Liquor and Gaming Authority (SLGA), law enforcement bodies, and other government agencies as required by law
Affiliates & Advertising Networks: With your consent, for marketing and referral purposes; always subject to opt-out rights

Legal Obligation: Data may be disclosed to comply with subpoenas, court orders, or other statutory requirements. Any disclosure is documented and minimized to what is legally necessary.

International Transfers

OBSERVE: Some service providers may be located outside Canada.
EXPAND: Your data may be transferred to jurisdictions with differing privacy laws, but we ensure adequate protection in all cases.
REFLECT: Safeguards such as Standard Contractual Clauses and contractual obligations are in place for every international transfer.

Transfer Destinations: Data may be transferred to and processed in the United States, European Union, or other jurisdictions where our partners operate.
Protection Measures: We use Standard Contractual Clauses, data processing agreements, and other mechanisms to ensure equivalent protection as required by Canadian law.
User Rights: You will be notified of any material changes to transfer practices and may request further information about safeguards.

Regional Compliance Note: All international transfers comply with Canadian and applicable provincial privacy requirements.

Data Retention

OBSERVE: Data is retained only as long as necessary for the purposes stated.
EXPAND: Retention periods reflect legal obligations, regulatory requirements, and legitimate business needs.
REFLECT: Once retention periods expire, data is securely deleted or anonymized.

Personal Data: Retained no longer than five (5) years after account closure or last transaction, in accordance with regulatory and anti-money laundering obligations.
Payment & Transaction Data: Kept for seven (7) years where required for auditing and financial compliance.
Behavioral & Analytics Data: Retained up to twenty-four (24) months, then aggregated or anonymized for statistical purposes.
Cookies & Tracking Data: Retention periods vary by cookie type (see Cookies section below).

Deletion Criteria: Data is deleted upon user request (subject to regulatory exceptions), expiration of retention period, or when no longer necessary for the purpose collected.

Your Rights

OBSERVE: You have extensive rights under Canadian PIPEDA and applicable provincial laws.
EXPAND: We align our practices with GDPR and Mexican privacy law standards for maximum transparency and protection.
REFLECT: Exercising your rights is free of charge, and we respond within thirty (30) days of receiving your request.

Right of Access: You may request confirmation of whether we process your personal data and obtain a copy of such data.
Right to Correction: You may request the correction or completion of inaccurate or incomplete personal data.
Right to Deletion ("Right to be Forgotten"): You may request deletion of your data where permitted by law, such as after account closure.
Right to Restrict Processing: You may request limits on how we use your data in certain circumstances.
Right to Object: You may object to processing based on legitimate interests or direct marketing purposes.
Right to Data Portability: You may request that your data be provided in a structured, commonly used, and machine-readable format or transmitted to another controller.
Right to Withdraw Consent: Where processing is based on consent (e.g., marketing), you may withdraw this consent at any time.

How to Exercise: Submit your request via email (info@regina777.com or support@regina777.com), contact form, or postal mail. Please specify your request and provide necessary identification.
Response Time: We will respond within thirty (30) days. Extensions may apply for complex requests, with notice provided.
No Charge: Requests are processed free of charge, except where manifestly unfounded or excessive.
Jurisdictional Alignment: Our procedures are harmonized with GDPR and Mexican data protection laws to offer broad rights protection.

Regional Compliance Note: Additional rights may exist under Saskatchewan and other Canadian privacy statutes.

Cookies & Tracking Technologies

OBSERVE: regina-casino uses cookies and similar tracking technologies on regina777.com to enhance user experience and site functionality.
EXPAND: We inform you of the types, purposes, and management options for cookies.
REFLECT: Consent is obtained for non-essential cookies in accordance with Canadian and international best practices.

Session Cookies: Temporary cookies deleted when you close your browser; used for authentication and security.
Persistent Cookies: Remain on your device for a defined period (up to 24 months); used for user preferences and login sessions.
Third-Party Cookies: Placed by analytics providers (e.g., Google Analytics) and advertising partners for statistical and marketing purposes.
Purposes: Functional (site operation), analytics (performance), and advertising (personalized offers).
Cookie Management: You can manage or disable cookies via your browser settings or internal preference panel (if available). Disabling cookies may affect certain features.

Legal Obligation: By using regina777.com, you consent to our use of cookies in accordance with this Policy. You may withdraw consent at any time.

Data Security

OBSERVE: Protecting your data is a top priority for regina-casino.
EXPAND: We implement advanced technical and organizational measures to secure your information.
REFLECT: Our security program meets or exceeds international standards such as ISO 27001 and SOC 2 where applicable.

Encryption: All data in transit is protected using TLS 1.2 or higher. Sensitive data at rest is encrypted using industry-standard algorithms.
Access Control: Strict authentication and authorization procedures, including multi-factor authentication for staff access to sensitive systems.
Regular Audits: Ongoing internal and external security audits, vulnerability assessments, and penetration testing.
Staff Training: All employees and contractors receive annual data protection and security awareness training.
Incident Response: Documented procedures to detect, respond to, and notify users and regulators of any data breaches in accordance with legal requirements.
Compliance: Adherence to ISO 27001, SOC 2, and other recognized industry standards where relevant.

Legal Obligation: Security measures are continuously reviewed and improved to address emerging threats and regulatory developments.

Complaints & Contacts

OBSERVE: regina-casino is committed to addressing any concerns regarding your privacy or data protection.
EXPAND: Multiple contact channels are available for submitting complaints or inquiries.
REFLECT: A clear complaints procedure is established, with escalation options to supervisory authorities.

Email: info@regina777.com (general), support@regina777.com (support)
Phone: +1 306-565-3000 (main office)
Contact Form: https://casinoregina.com/contact-us
Postal Mail: 1880 Saskatchewan Drive, Regina, SK, S4P 0B2, Canada
Data Protection Officer: Sophie Tremblay

How to Complain: Submit your complaint to any of the above contacts with a description of the issue and supporting details.
Response Time: We acknowledge receipt within five (5) business days and provide a substantive response within thirty (30) days.
Escalation: If unsatisfied, you may escalate the complaint to:
- Office of the Privacy Commissioner of Canada (OPC):
  https://www.priv.gc.ca/en/report-a-concern/
  Phone: 1-800-282-1376
- Office of the Saskatchewan Information and Privacy Commissioner:
  https://oipc.sk.ca/
  Phone: +1 306-787-8350
- Mexican Data Protection Authority (INAI, if applicable):
  https://home.inai.org.mx/
- EU Data Protection Authorities: Where applicable, you may also contact your local EU supervisory authority.

Updates

OBSERVE: This Privacy Policy is reviewed and updated regularly.
EXPAND: Users are notified of material changes via multiple channels.
REFLECT: Version control ensures transparency, and users are given sufficient notice and options in case of significant amendments.

Notification Methods: Email notifications, website banners, and account dashboard alerts are used to inform you of updates.
Version Control: Last updated: November 6, 2025. All material changes are documented in a changelog available upon request.
Advance Notice: For significant changes affecting your rights or obligations, at least thirty (30) days' advance notice will be provided.
User Options: You may object to material changes or close your account if you do not agree with revised terms.

Legal Obligation: Continued use of regina777.com after notice constitutes acceptance of the updated policy, unless otherwise specified by law.